FAQ

How can I contact HOSTURE?

Please email us at support@hostureshop.com, where our customer service team will be happy to help you with whatever you need! Alternatively, you can send us a text message at +1-305-686-9789 and we will respond promptly!

Do you ship worldwide?

Yes - all major countries.

Where do you ship from?

While our business is based in Miami, FL, we partner with trusted Hong Kong-based suppliers to ship products directly to your door. This allows us to offer a wider range of unique items at affordable prices.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 2-3 business days to process your order. After that, it will take 6-12 business days for delivery (less than 8 on average).

What if I don't receive my order?

If you don't receive your order within 30 days, you are entitled to a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at support@hostureshop.com.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

You should typically see the refunded amount within 5-10 business days.